ORDERING CARTS IN STOCK
Items listed are in-stock 99% of the time. We only take orders for items the are physically in our warehouse. We are not perfect so occasionally a listing doesn't get taken down or adjusted properly. We don't do this on purpose (unlike other stores you have have dealt with) so please don't think it is a grand conspiracy. If you have had bad luck with this in the past, we welcome you to send us a friendly email requesting a stock confirmation.
LOCAL PICK-UPS
Local Pick-Ups must be picked up within a week. Orders will be refunded after 1 week if not picked up.
PAYMENT METHODS
DOMESTIC ORDERS - CONTINENTAL UNITED STATES
Credit Cards: AMEX, Mastercard, Discover & Visa (and many others)
PayPal, KLARNA, Affirm, SHOP Pay, BitPay. You may find some lesser used payment methods at check, as well.
FOR LARGE INTERNATIONAL ORDERS WE WILL ACCEPT BANK WIRE TRANSFER. THIS WILL NOT BE HANDLED THROUGH THE WEBSITE. PLEASE EMAIL INSTEAD.
SALES TAX / IMPORT DUTY
All orders shipped within CA are subject to sales tax regardless of billing address. this can range from 7.50% to 10.25% depending on location. All other domestic shipment will not be subject to sales tax.
All international orders will be subject to import duty. There is no way around it. We have selected the most accurate and favorable HS tariff code but beyond this, we have no control over what you will be charged. Please don't ask us to break the law and lie to customs about your orders value.
SHIPPING
We ship on Monday, Wednesday and Friday. We do offer expedited shipping on our website. If you do not contact us regarding your 2nd Air Package (for instance) it will ship on the next shipping day. If you would like your expedited package shipped on an off day, you must contact us and request it.
We ship using UPS, USPS and DHL. We prefer not to use FEDEX. They are not reliable in our are. If you require FEDEX for your order, please remail us directly for a shipping quote. It will cost more and take longer since we must schedule a pick-up for the next day. Do not select UPS and then put FEDEX in the order notes. Please consider using USPS or UPS and have the package held for you instead.
SHIPPING RATES
DOMESTIC SHIPPING RATES ARE CALCULATED: USPS or UPS
EXPEDITED SERVICES ARE AVAILABLE (SEE SHIPPING DAYS)
ALL Domestic Orders over $1000.00 Ship Free. We reserve the right to suspend FREE SHIPPING offers during sales and promotions. Some large and heavy items do not ship free.
LTL FREIGHT IS AVAILABLE FOR LARGE ITEMS. (PLEASE EMAIL)
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INTERNATIONAL SHIPPING RATES ARE CALCULATED: USPS, UPS or DHL.
EXPEDITED SERVICES ARE AVAILABLE
LTL FREIGHT IS AVAILABLE FOR LARGE ITEMS. (PLEASE EMAIL)
RETURNS
Please contact us first before returning any merchandise.
All unopened purchased items can be returned for a full refund within 14 days of the date of purchase.
All returned opened merchandise is subject to a 20% restocking fee and must be returned in like-new condition, show no signs of wear, include all original packaging, accessories and documentation materials. ALL returned opened merchandise can only be returned for store credit – cash refunds will not be granted – and can be done for up to 10 days from date of delivery or purchase.
Customer must pay for shipping on any above scenarios.
Any new items that are defective can be returned to us within 14 days of delivery for full refund or immediate replacement if we have stock.
After 15 days from delivery, all defective items will have to be sent directly to the manufacturer. Most manufacturers offer at least 1 year warranties on their products.
Noisebug will arrange shipping for manufacturer warranty repairs.
All used gear is sold as is and is guaranteed not to be defective. If a used item arrives DOA, then please contact us immediately.
All B-stock items have full manufacturers warranty and any issues must be handled through the manufacturer, as B-stocks items are usually one off listings with no replacement available.
PAYPAL RETURNS & REFUNDS
All paypal returns will be refunded minus the Paypal fee's even if the order was cancelled right away before shipping occurred.
All other payment methods can be refunded in full. We reserve the right to withhold non-refundable fees as they are discovered.
BitPay refunds require 7-10 business days for completion.
USED GEAR & TRADE INS
We welcome trade-ins in order to help you get into the gear we carry. Please feel free to contact us about gear you are considering selling and we can quote you prices in store credit on your trade ins. We can’t take everything but if your item is desirable and in good shape, we are happy to make you and offer.
Trade-ins are for convenience. Selling it yourself will always get you a better deal. We don't make offers on price gouged items on reverb (i.e. Cwejman filter for $2000 or Ciat-Lonbarde Plumbutter for $4000, etc.)