In-Stock Items
Items are in stock 99% of the time. We only accept orders for products physically available in our warehouse. If you're uncertain about stock, feel free to request a stock confirmation via email.

Local Pick-Up
Orders must be picked up within 7 days. After this, a refund will be issued.

Weekend Pick-Up
Orders can be picked up over the weekend at the pinball arcade [PinBug] next-door. Please contact via phone or email to arrange a weekend pick-up.

Payment Methods

• Domestic Orders (U.S.): We accept credit cards (AMEX, Visa, Mastercard, Discover), PayPal, Affirm, Shop Pay, BitPay, and more. For large international orders, we accept bank wire transfers (email us).

Sales Tax & Import Duty

• Orders shipped within California are subject to sales tax (7.5% to 10.25% based on location).
• International orders are subject to import duties, which we cannot control. We are unable to track local/regional import fees for municipalities outside of the USA. please check with your government's customs agency to determine import prices/fees.

Shipping Information

• Domestic: We ship Mondays, Wednesdays, and Fridays using UPS, USPS, DHL or FedEx. Expedited options are available.
• International: Rates are calculated with USPS, UPS, or DHL. LTL freight is available for large items (email for details).
• Free Shipping: Domestic orders over $499 qualify for free shipping, with exceptions for large/heavy items and during sales/promotions.

Returns

• Unopened Items: Can be returned for a full refund within 14 days.
• Opened Items: Can only be returned for store credit within 30 days of purchase. A 25% restocking fee applies. Items must be in like-new condition with original packaging.
• Defective Items: Return within 14 days for a full refund or replacement. After 15 days, items must be sent to the manufacturer for warranty claims (typically 1-year warranty).
• Used Gear: Sold as-is. If defective, contact us immediately.

PayPal Returns
Refunds are issued minus PayPal fees, even for canceled orders. Other payment methods receive full refunds. BitPay refunds take 7-10 business days.

Used Gear & Trade-Ins
We accept trade-ins for store credit on gear in good condition. Contact us for a quote on items you're selling.